cx design and strategy
From strategy to implementation, together, we can deliver exceptional customer experiences.
CX STRATEGY CONSULTANT
As your dedicated outsourced CX manager, CX on Demand offers a comprehensive approach to elevating your customer journey.
Our end to end CX services include:
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​Review and analysis of your existing customer data, Industry and business environment
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Customer interviews , Profiling, Personas, Empathy Maps, Customer Journey, Moments of Truth
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Establishing an on-going CX KPIs and embedding CX Strategy within your organisation
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Development of CX vision, strategy and objectives, Future and improved Customer Journey and touchpoints
PROCESS
how I work with you
I use the basic principles of Design Thinking, but stay practical and flexible to ensure the process will deliver tangible outcomes.
You can iterate these steps regularly to ensure you evolve with your customers and market trends.
one
Review/Interview
I review your business, market trends and, most importantly, interview your customers to gather rich and saucy insights to guide next steps.
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Prototype/Test
I collate the best idea(s) into a proposal. I review and test its viability and feasibility with you and your team.
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two
Analyse/Map
I review insights and build a current Customer Journey Map. I identify crucial touchpoints (aka Moments of Truth), where Customer forms an opinion of our product or service.
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five
Implement
I build an implementation plan for the chosen idea(s).
I stay and guide you through the implementation, or you can choose to pick it up from here.
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three
Ideate
I lead you and your team through ideation process to ensure we come up with a raft of innovative solutions to increase customer satisfaction.
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six
Measure
I suggest the best on-going metrics for your CX to ensure you constantly deliver on your customers’ expectations and optimise their experience.
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